What is my order status?
To check on your order status, go to My Account. Sign in, then click on Order Status.
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What kind of payment methods do you accept?
We take Visa, Mastercard, Discover and American Express.
If you'd like to pay with any other method such as Postal Money Order, Western Union or Paypal,
please email us at sales@bigcitymusic.com
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Can I pay using paypal?
Yes. Please email us at sales@bigcitymusic.com if you would like to pay using Paypal.
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I live outside the US, how do I place an order?
Our online ordering system currently takes orders shipped within the US only.
If you live outside the US, please call us at (818)985-0855,
or submit a sales inquiry by filling out the form found at the bottom of each product page,
or email us at sales@bigcitymusic.com.
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How much is shipping?
Shipping and delivery costs vary, depending on the weight of the items you are ordering and your shipping address.
You can calculate shipping cost by going to your Shopping Cart.
Then enter your shipping zip code and click on the "Estimate Shipping" button.
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When will my order ship?
An order normally leaves our warehouse the same day if it is received before 2PM PST, or within 1 to 2 business days, unless the item is on back-order.

In any case we will notify you via email when your order is shipped, or if there is a delay.
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Is it secure to shop BigCityMusic.com?
Yes. For security, your ordering information is encrypted while being transported between your computer and our server.
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Alternative customer purchasing option.
If you do not feel comfortable sending your credit information to us over the internet, you still can shop with us by phone.
Please call us at (818)985-0855 to complete your purchase by phone.
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Why do I have to create an account?
Creating an account will allow you to:

Check on your order status

Check your order history

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Our contact info.
Email us at sales@bigcitymusic.com
or call us at (818)985-0855
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Report a problem on the website.
If you experience any problem with the website, please email us at sales@bigcitymusic.com

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